Terms & conditions "The Grand Tombola Tirage by Wouters & Hendrix"
Comprehensive Overview of the Tombola Game
This document outlines the terms and conditions for participating in "The Grand Tombola Tirage by Wouters & Hendrix." It includes a detailed explanation of eligibility requirements, prize distribution, data protection practices, and overall procedures. The Game celebrates the artistry and dedication of Wouters & Hendrix while fostering meaningful engagement with its customers.
Article 1 – Organization and Purpose of the Game
1.1 Organizer Details:
Wouters & Hendrix NV (referred to as the "Organizer"), a Belgian limited liability company, is headquartered at Callensstraat 39a, 2600 Antwerp, Belgium, and registered with the Crossroads Bank (‘Kruispuntbank der Ondernemingen’) under registration number 0466.191.797.
1.2 Purpose:
The "Grand Tombola Tirage by Wouters & Hendrix" aims to reward loyal customers and event attendees with exclusive opportunities to win curated prizes. The Organizer guarantees impartiality, transparency, and fairness throughout the Game.
Article 2 – Eligibility for Participation
2.1 Participation is open to:
• Natural persons aged 18 or older.
• Individuals residing worldwide who have received a free tombola ticket.
2.2 Exclusions:
• Employees of the Organizer and their spouses are not eligible.
• However, direct ascendants and descendants of employees may participate.
Acceptance of a tombola ticket implies unconditional agreement to these terms and conditions ("Rules").
Article 3 – Conditions for Participation
3.1 Qualifying Purchases:
Participants qualify by:
• Making a minimum purchase of €250 (or its equivalent) on the Organizer's website (https://wouters-hendrix.com/) or at its boutiques in Antwerp, Brussels, Knokke, or Amsterdam during the promotional period.
Event Attendees:
Participants must validate their free tombola tickets by completing the form accessible via the QR code on the ticket, preferably immediately after purchase. The form collects the following information:
• E-mail address
• The number on the tombola ticket
• Confirmation of attendance at the Grand Tombola Tirage event on Thursday 20 March, 6 p.m., at the Antwerp Wouters & Hendrix Boutique. Validation must be completed before the prize draw to ensure eligibility.
• Sifting question
Article 4 – Duration of the Promotional Period
4.1 The Game runs from 21 January 2025 to 20 March 2025, or until the maximum allocation of 1,000 tickets is reached.
The Organizer reserves the right to modify or terminate the promotional period if necessary. Participants will be informed of significant changes through official communication channels.
Article 5 – Prizes and Distribution
5.1 Overview:
The Game features 12 prizes selected by the Organizer, representing a curated mix of useful, valuable and exclusive items.
Prize Categories:
• Gift cards redeemable at Wouters & Hendrix.
• Exclusive products from the Wouters & Hendrix collection.
• Partner gift bundles featuring premium items.
Prizes are awarded randomly. They are non-transferable, non-redeemable for cash, and cannot be exchanged. The Organizer reserves the right to substitute prizes with equivalent alternatives in case of stock shortages.
Article 6 – Prize Draw and Claim Procedure
6.1 Prize Draw:
The draw will occur on 20 March 2025 at the boutique in Antwerp (Steenhouwersvest 52, 2000 Antwerpen) during a live event. An authorized representative will oversee the draw to ensure compliance with the Rules.
6.2 Notification and Claims:
• Winners will be notified via email within seven days of the draw.
• Absent winners may collect prizes at a Wouters & Hendrix boutique or arrange complimentary shipping.
• Prizes must be claimed within 14 days by providing:
o The winning tombola ticket.
o Proof of purchase (receipt or order number).
o Proof of validation via the QR code on the tombola ticket, which must be completed before the draw.
Unclaimed prizes will be forfeited and may be redistributed at the Organizer's discretion.
Article 7 – Limitation of Liability
7.1 The Organizer assumes no responsibility for:
• Lost, stolen, or damaged tickets after distribution.
• Errors in participant-provided information.
• Technical issues beyond the Organizer's control.
Participants accept all risks associated with participation and agree to adhere to these Rules.
Article 8 – Data Protection and Privacy
8.1 GDPR Compliance:
All personal data collected is processed in compliance with the General Data Protection Regulation (GDPR). Data is used solely for managing the Game and contacting winners.
8.2 Participant Rights:
Participants may:
• Access their data.
• Request corrections to inaccurate data.
• Restrict or object to processing.
• File complaints with supervisory authorities.
For inquiries, contact: customer.service@wouters-hendrix.com.
8.2 Additional details:
• Privacy Policy: https://wouters-hendrix.com/pages/privacy-policy
• Terms & Conditions: https://wouters-hendrix.com/pages/terms-conditions
Article 9 – Acceptance of terms
9.1 By participating, individuals agree to these Rules. The Rules are accessible at https://wouters-hendrix.com/.
Article 10 – Governing Law and Dispute Resolution
10.1 The Rules are governed by Belgian law. Disputes must be submitted in writing to the Organizer within 30 days of the Game's conclusion.
Unresolved disputes will be addressed by the courts of Antwerp.
Article 11 – Contact Information
11.1 For questions or complaints, contact: customer.service@wouters-hendrix.com.
Further information is available on the Organizer's website.