This privacy policy lists the measures taken by Wouters & Hendrix to protect your privacy.

We think it is important to inform you as well as possible about which data is collected or retained when you visit our website and the reasons for this. We also want to explain to you which control options you have.

The processing of your personal data is subject to the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) and the Belgian law of July 30^th 2018 on the protection of natural persons with regard to the processing of personal data.
Wouters & Hendrix has appointed a Data Protection Officer who, as the controller, is always available for any questions and comments regarding the privacy policy: privacy@wouters-hendrix.com

What will happen with my personal details?

Your personal details will only be used for the purposes of managing your order and the after-sales service. If you would like to receive updates about Wouters & Hendrix, please subscribe to our newsletter. If you would like to receive specific rewards and promotions in the context of our loyalty program, please subscribe to the Wouters & Hendrix “Mussel Club”. In the context of this loyalty program, we may also use your information to communicate with you about the program, including updates, changes, or other information related to your membership.

We will never pass on or sell your details to third parties.

We respect the privacy rights of our online visitors and understand the importance of securing and protecting the information collected about them. The following information is provided by Wouters & Hendrix to allow our online visitors to be fully informed of our Privacy policy.

By visiting the website you are accepting and consenting to the practices described in this Privacy policy and the other Terms & conditions on the website. Wouters & Hendrix reserves the right to occasionally make changes to the Privacy policy by updating this page. Your use of the website after such changes indicates that you consent to the varied terms.

What Wouters & Hendrix collects from you

You can visit our website without providing any personal information.

If you would like to receive information concerning Wouters & Hendrix, you will have to register to the newsletter and provide us with your full name and email address. If you would like to receive specific rewards and promotions in the context of our loyalty program, please subscribe to the Wouters & Hendrix “Mussel Club”, by providing us with your name, email address, gender (optional), preferred boutique (optional) and birthday (optional). In the context of this loyalty program, we may also use your information to communicate with you about the program, including updates, changes, or other information related to your membership.

If you would like to place an order online, Wouters & Hendrix will require the same contact details as above, complemented with your credit or debit card details, delivery and billing address. This allows Wouters & Hendrix to process and fulfil your order. You may also choose to store your card details with us. This will only be done with your consent. Saved card details will never be shared with third parties and will only be used to process your order, using the system of our Payment Service Provider, Mollie. For more information, please visit the Mollie website. You can request that Wouters & Hendrix amends or deletes any personal information we hold about you at any time.

Security

Wouters & Hendrix helps to protect the information you give us and to ensure that your shopping experience is safe, simple and secure.

Under no circumstances can Wouters & Hendrix be held liable for any direct or indirect damage that results from incorrect or unlawful use by a third party of the personal data.

Cookies

Cookies are pieces of information a website can send to your computer for record keeping purposes. Wouters & Hendrix uses cookies to keep track of how often you visit our website, the contents of your shopping cart, previous purchases and to deliver content specific to your interests.

Most web browsers automatically accept cookies, but you have the right to reject them. However, your visit to our website will be significantly enhanced if cookies are not disabled. 

Manage Your Cookie Preferences

Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

How your information may be used

Wouters & Hendrix will use your personal information to manage your account successfully, for processing your orders, payments and to provide you with a personalized shopping experience. We will send you announcements or communications by email only if you give us your permission by submitting your personal details.

Wouters & Hendrix may also check your personal information with credit agencies to prevent fraud. These checks may be recorded by such agencies. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

Wouters & Hendrix may collect non-personal data about use of the website for marketing research purposes. For example, pages visited, times and volume of use of the services as well as traffic data. This includes logs, details of networks, time of log-on or access, length of sessions and similar systems' data, allowing Wouters & Hendrix to review and improve our products and services to you.

We will never pass on your personal or statistical details to a third party other than agents or contractors acting on our behalf. If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their adviser and will be passed on to the new owners of the business.

Unsubscribe

When you register at www.wouters-hendrix.com, we will provide you with a link to the Privacy policy and ask you to accept the collection of your personal data.

At all times, we will offer you the opportunity to unsubscribe from any service to which you have registered. Any email we send to you will contain an easy automated link so that you can choose not to receive certain emails from Wouters & Hendrix.

As a visitor of our website, you have the right to information, access and correction of your data, for which you can contact us through the contact form on our website at any time.

Accessing your personal information

If you are concerned that your personal data held by Wouters & Hendrix is not correct, please visit our website. After logging into your account, your personal information will be made available for you to review and change. Each time that you make a purchase, you are able to change your credit or debit details in case that have changed.

Only you and our customer service team have access to your personal data from the website using your login and password.

If you prefer, you may contact us through the contact form on our website, and we can amend your personal information for you.

By visiting www.wouters-hendrix.com you are accepting and consenting to the practices described in this Privacy policy and the Terms & conditions.

You can also object to the processing of your personal data according to the legal provisions of the privacy legislation. Should you choose to have your name and personal data completely removed from our database, please contact us through the contact form on our website. Following your request, we will remove all personal data that we need not maintain for any reason.

You have the right to lodge a complaint with the Belgian Data Protection Authority:

Drukpersstraat 35, 1000 Brussels, +32 (0)2 274 48 00, contact@apd-gba.be

If necessary, you can also go to the civil court for claiming compensation.

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We use our own and third-party cookies to improve your experience and our services, and to analyse the use of our website. More information you find our privacy policy where you can adjust your preferences.

By clicking 'Accept and continue' you agree to the use of all cookies as described in our Privacy policy