Care & repair guide
Every Wouters & Hendrix design is conceived as a modern heirloom to enjoy for decades and to pass down through generations. We are at your disposal to keep your treasures looking their best and to mend them when necessary.
REQUEST A REPAIR
In case your beloved jewel does get damaged or wear out or part of it goes missing, our team of goldsmiths in the Antwerp atelier will go through lengths to mend it. Our services include cleaning, polishing, repairing and professional resizing, catered to the needs of your treasure.
We accept products for servicing via the Wouters & Hendrix boutiques or by post.
To submit a repair request by post, please follow the steps below:
- Request: Get started by completing the online contact form. Make sure to describe the issue in detail.
- Assessment: Once our atelier has assessed your request, we will send you an estimated price based on your description. For more info on our warranty policy, read below.
- Confirmation : If you agree with the estimated price, you can send your item to our Antwerp atelier by post. The address will be provided to you upon approval of the price quotation.
- Repair: Our team of goldsmiths in our Antwerp atelier will happily repair and polish your item.
- Return: After a final quality control, you will receive an invoice via email. Your item will be shipped back to you after payment.
WHAT IS WOUTERS & HENDRIX’ WARRANTY POLICY?
Every Wouters & Hendrix jewel is made by hand by our team of craftsmen in the Antwerp atelier. We pride ourselves on crafting treasures of impeccable quality but in case a hidden manufacturing defect does occur, we grant a 24 month warranty from date of purchase. As from six months following the purchase of your item, you will need to demonstrate that the issue truly was a hidden manufacturing defect. We do not refund warranty repairs done elsewhere but happily put our goldsmiths to work to make your jewel as good as new again.
Our warranty does not cover damages caused by normal wear and tear, improper use and accidents. We do happily repair your Wouters & Hendrix jewellery that has been damaged or got worn out. Reach out via the contact form or one of our boutiques to discuss your warranty claim or a repair request.
Every Wouters & Hendrix design is conceived as a modern heirloom to enjoy for decades and to pass down through generations. As the precious materials we love to work with require specific care, we have summarized our best tips in a care guide. If you have more questions or are unsure about cleaning your treasures yourself, our team is here to help. Stop by one of our boutiques or reach out via the contact form to discuss your care questions. We regularly organise ‘Get it polished’ moments in our boutiques. Leave your details here to stay in the know of our in-store programme.
How to keep your jewels shining?
Remember this golden rule: wear more, clean less. Friction caused while wearing your jewellery, will give impurities less chance to adhere to the surface.
Jewellery and perspiration are no friends. Remove your pieces before hitting the gym.
Cleaning the house? Hide your treasures. The chemicals in cleaning agents can damage your jewellery.
Always apply perfume, sunscreen and hairspray before putting on your jewellery.
Chlorine, shampoo, soap and salt water can all tarnish your jewellery. Remove your jewels before taking a shower or jumping in the pool or ocean.
How to store your jewels?
Silver oxidises naturally due to air, light and humidity. Therefore, keep your jewellery in a dark and dry place and banish your jewellery box from the bathroom.
Keep each piece separately to prevent scratching and tangling. Keep the original jewellery boxes or wrap each piece individually in a soft tissue.
How to clean your sterling silver jewels?
Tarnished sterling silver jewellery can be carefully polished with a toothbrush and a mild, preferably natural, dish soap. Handle with extra care when cleaning jewellery with gemstones and pearls.
For silver and gold-plated jewellery, occasional cleaning with a special cloth (available in our boutiques) will keep the silver shiny and remove oxidation.
Brightening up your silver pieces with a silver dip solution (available in our boutiques) can be helpful too. Gently rinse after dipping with warm water. You can also clean your gold-plated jewellery in this way, but this will not restore the gold layer. For this, we recommend a re-gilding, which you can also request in our boutiques.
Still no luck? Stop by one of our boutiques or reach out via the contact form to discuss your care questions. We regularly organise ‘Get it polished’ moments in our boutiques. Leave your details here to stay in the know of our in-store programme. We are happy to help.
How to clean your 18 ct. gold jewels?
Tarnished 18 ct. gold jewellery can be carefully polished with a toothbrush and a mild, preferably natural, dish soap. Handle with extra care when cleaning jewellery with gemstones and pearls.
Further, occasional cleaning with a special cloth (available in our boutiques) will keep the gold shiny.
In our boutiques, we offer a gold dip solution which restores the shine to your jewel. Gently rinse after dipping.
Still no luck? Stop by one of our boutiques or reach out via the contact form to discuss your care questions. We are happy to help.
Gold-plated sterling silver jewellery.
The gold layer of your gold-plated jewellery can wear off over time, exposing the sterling silver base. Wear and tear and exposure to body oils, sweat, chemicals or salt water can speed up this process. Follow our care tips here mentioned above in order to preserve your gold-plated jewellery. In our boutiques or via the contact form you can always request a re-gilding of your jewel when needed.