At Wouters & Hendrix, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and share your personal information in relation to our loyalty program.

The processing of your personal data is subject to the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) and the Belgian law of July 30th 2018 on the protection of natural persons with regard to the processing of personal data.

Wouters & Hendrix has appointed a Data Protection Officer who, as the controller, is always available for any questions and comments regarding the privacy policy: privacy@wouters-hendrix.com

Information we collect

We collect the following information when subscribe to the Wouters & Hendrix “Mussel Club”:

• Name
• Email address
• Gender (optional)
• Birthday (optional)
• Preferred boutique (optional) 

How we use your information

We use your information to provide you with the benefits of our “Mussel Club” program, such as rewards, promotions and access to events. We may also use your information to communicate with you about the program, including updates, changes, or other information related to your membership.

We may use your information for other purposes, such as to improve our products and services, to analyse customer behaviour and preferences, or to conduct marketing research.

Sharing your information

We do not sell or share your personal information with third parties for their marketing purposes.

We may share your information with our service providers who help us operate our “Mussel Club” program, such as companies that process payments, manage customer data, or provide customer service. We require our service providers to protect your information and use it only for the purposes we specify.

We may also share your information with law enforcement or other authorities if required by law or if we believe that such disclosure is necessary to protect our rights or the safety of our customers or others.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure.

Your choices

You can choose to opt-out from the “Mussel Club” program at any time. After logging into your account, your personal information will be made available for you to review, and you can change your preferences related to the “Mussel Club” program.

If you prefer, you may contact us through the contact form on our website, and we can amend your personal information for you.

Should you choose to have your name and personal data completely removed from our database, please contact us through the contact form on our website. Following your request, we will remove all personal data that we need not maintain for any reason.

You have the right to lodge a complaint with the Belgian Data Protection Authority:

Drukpersstraat 35, 1000 Brussels, +32 (0)2 274 48 00, contact@apd-gba.be

If necessary, you can also go to the civil court for claiming compensation.